Privacy Policy

27/01/2026

Your privacy and data protection matter to us.

1. Information We Collect

At HQ Hair, we collect information that helps us deliver services and support to you effectively. This includes:

Personal information you provide when contacting us or placing an order (e.g., name, email, phone number, business details).
Shipping and billing details when purchasing products.
Technical information such as IP address and device data to help improve website performance.

This information helps us serve you better and tailor communications to your needs.

2. How We Use Your Information

We use the data you share with us for purposes such as:

Managing your account and processing orders
Providing customer support and delivery notifications
Sending updates, offers, and business-related information
Personalizing your experience with HQ Hair
Completing sales transactions efficiently

We aim to use your information only for the purposes agreed with you and to enhance our service.

3. Information Sharing

We do not sell, rent, or trade your personal data to third parties.

We may share information only when necessary in specific situations:

With shipping partners (e.g., DHL, FedEx) to ensure delivery
With analytics tools to improve user experience
With authorized partners under strict confidentiality agreements

All data shared is protected and used only for its intended service.

4. Cookies and Tracking

HQ Hair uses cookies and similar technologies on our website to:

Enhance your browsing experience
Remember preferences
Analyze overall website performance

You can choose to manage or delete cookies via your browser settings, but disabling some features may affect website functionality.

5. Data Retention

We retain your information only as long as necessary to:

Fulfill business and legal obligations
Maintain accurate order and account records
Provide ongoing support and communication

Old or unused personal data may be archived or deleted securely if no longer needed.

6. Security of Your Information

HQ Hair uses appropriate physical, technical, and administrative safeguards to protect your personal data, including:

Secure encryption for data in transit
Restricted access for authorized personnel only
Industry-standard security measures to prevent unauthorized use or loss

While no system is 100% secure, we continuously work to strengthen our protection measures.

7. Your Privacy Rights

You have the right to:

Request access to personal data we hold about you
Update or correct your information
Request deletion of your data (where allowed by law)
Opt-out of marketing emails and communications

To exercise your rights, please contact our team (see below).

8. Changes to This Policy

HQ Hair may periodically update this privacy policy to reflect changes in law, technology, or service improvements.

The updated policy will be posted on this page and clearly indicate the last updated date. Continued use of our services means you accept the updated terms.